the situation

When getting ready to go into a problem or situation consider the following.

1. Have the right people involved.  Communicate a heads up if needed.  Your boss may want to know right away.

2. Get the facts.  What is the general time line? Keep your opinion separate. Your expert opinion will be asked,  but do not mix the two.

3. What's next?  X has happened and there is no changing it. A solid plan for execution of what is next helps show control. It also gives you a step by step.

4. Problem Solve the situation. How did it happen? Get stakeholders involved. This is a good place to put together cross functional teams.

5. Implement the process or bring attention and solution to failures.

6. Set steps to sustain. How will you check up some time from now to make sure all of this is still in place?

Without a good process you may end up repeating this over and over. Take the time to do it right the first time.  If you do not have time to do it right now,  how will you have time to do it again later?